PRIVACY POLICY
Last updated: April 2024
Real Love Ready Enterprises Inc. (“RLR”, “we”, “our” or “us”) respects your privacy, and this Privacy Policy (the “Policy”) embodies our commitment to protect it.
This Policy describes:
how we collect, use, maintain, disclose, and protect the personal information of our customers and website users ("you" or “your”);
the types of information that we may collect from you or that you may provide when you visit the website: https://realloveready.com/ (the “Website”), participate in events, or purchase products or services that we offer; and
our practices for collecting, using, maintaining, protecting, and disclosing that information.
We will only use your personal information in accordance with this Policy unless otherwise required by applicable law. Please read this Policy carefully. If you do not agree with our policies and practices, do not use the Website. By using the Website, you indicate that you understand and consent to the practices described in this Policy.
This Policy may change from time to time. Your continued use of this Website after we make changes indicates that you consent to those changes, so please check the Policy periodically for updates. We will notify you in advance of any material changes to this Policy and obtain your consent to any new ways that we collect, use, and disclose your personal information.
Types of Data We Collect About You and How We Collect It
Personal Information
Personal information is information that is about you as an identifiable individual. It usually does not include your business contact information.
We collect information that is relevant for the purpose of providing services, the Website, meeting our legal obligations, advertising and marketing our services, and researching and developing new products and techniques to improve our services, business, and the Website. Examples of some of the personal information that we collect and use are:
Contact and Request Information. If you communicate with us to request customer assistance or products or services, we will collect information that is necessary to respond to or facilitate your request. This may include contact information, details of your request, and our response.
Registration Information. If you register for email communications or for any of our events, we will collect your full name, email address, and any other relevant information. We provide an opportunity for any user to unsubscribe from our email communications or opt-out of contact for marketing purposes on an ongoing basis by using the unsubscribe mechanism at the bottom of our e-mails, or e-mailing us using the contact details below.
Demographic information. This includes age, date of birth, gender, relationship status, and any other demographic information you may choose to provide to us.
User-generated content. We may collect any of the information or content you provide through the Website, or online forums.
Social Media. We may collect information through social media when you post information that mentions us or our services. We only collect this information if your privacy settings permit us to see your post. We use this information to understand what our visitors and customers are sharing.
Transaction Information. We collect information such as your full name, address, and payment information if you make purchases from us. We will also collect contact information to deliver communications and products to you.
Usage Information. We collect information on how you use the Website, and how you respond to our advertising and promotional communications.
Browser and Device Information. In some cases, we may be able to associate you with a browser or device that you use to access the Website. We collect browser and device information such as browser type and version, operating system, and device type in order to properly format information for your device and to recognize you when you return to the Website. We may also use device information such as MAC address or other device identifiers to deliver relevant promotions and offers, and to customize your online experience.
Non-Personally Identifiable Data
Anytime you visit the Website, we may gather certain non-personally identifiable information about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website (including date and time), page response times, download errors, length of visits to certain pages, or page interaction information (such as scrolling, clicks, and mouse-overs).
We collect information about you through:
direct interactions with you when you provide it to us, for example, by filling in forms, corresponding with us, in connection with an online purchase, or any other interaction with us as a user of the Website.
automated technologies or interactions, when you use the Website, for example, usage details, and IP addresses.
social media, when you engage with our content on or through social networking websites, plug-ins and applications, you may allow us to have access to certain social media account information as determined by the settings of the social media platforms to deliver the content or as part of the operation of the Website, plug-in, or application. These social media platforms may also use cookies or other technologies to provide services or track your online activities over time and across multiple websites and device applications. Your interactions with social media features are governed by the respective terms of service and privacy policies of the social media platforms.
publicly available sources or third parties in the course of providing services to you and operating our business, for example from companies that help us process payments, and ticketing platforms. Either we or the third parties will generally obtain consent from you before collecting personal information from these third-party sources, unless otherwise permitted or required by law.
Our Website uses Google Analytics to collect information about the use of our Website. Google Analytics collects information from users such as approximate geolocation, IP address, device operating system, device type, internet browser, screen resolution, and page referrer. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/.
Information We Collect Through Cookies and Other Automatic Data Collection Technologies
Pages of the Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity). They are used to measure the effectiveness of our communications and marketing campaigns and to analyze how users interact with our digital services. Web beacons may also be used by some of our advertising partners and analytics providers to track activity on our digital services, such as the pages users visit, the links they click, and the content they view.
How We Use this Information
We use information that we collect about you or that you provide to us, including any personal information as described below.
To present our Website and its contents to you.
To provide you with information, products, and/or services that you request from us.
To fulfill the purposes for which you provided the information or that were described when it was collected.
To carry out our obligations and enforce our rights arising from any contracts with you or to comply with legal requirements.
To improve the Website, products or services, and to better understand how visitors engage with the Website.
For any other purpose with your consent.
Disclosure of Your Information
We may disclose personal information that we collect or you provide as described in this Policy:
In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about our customers and users is among the assets transferred.
To contractors, service providers, and other third parties we use to support our business (such as payment processing providers, workflow automation providers, hosting service providers, and analytics and search engine providers that assist us with Website improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information in accordance with the same standards set out in this Policy.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.
To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
To detect, prevent, and investigate fraud or unlawful activities.
We may disclose aggregated information about our Website users, and information that does not identify any individual, without restriction.
Transferring your Personal Information
We collect, use, and store your personal information in Canada. However, we may use service providers who process or store information outside of Canada, including the United States. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For Québec residents, please note that it is possible that this information could be communicated outside Québec.
Testimonials
With your express consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the contact details below.
Public Forums
The Website may provide access to chat rooms, forums, and/or message boards to its users at various times. Please remember that, unless otherwise stated, any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information in these areas.
Data Security
The security of your personal information is very important to us. We take reasonable precautions to protect personal information from loss, misuse, unauthorized access, disclosure, alteration or destruction. Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to the Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Data Retention
Except as otherwise permitted or required under applicable law, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, subject to business and legal requirements. We may also retain technical data, including without limitation, your login information, device type, time zone setting, and usage details, for internal analysis purposes. Technical data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of the Website, or we are legally obligated to retain this data for longer time periods.
Children's Privacy
The Website is not directed to children under the age of thirteen, and we do not knowingly collect personal information from children under the age of thirteen on the Website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on the Website, we will delete the information from our records.
Accessing and Correcting Your Personal Information
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.
By law you have the right to request access to and to correct the personal information that we hold about you.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
Withdrawing Your Consent
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at: support@realloveready.com. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
Contact Information
We welcome you to contact us using the below details regarding your questions, comments, and requests regarding this Policy and our privacy practices.
Privacy Officer
Real Love Ready Enterprises Inc.
Address: 200 Love Way, Victoria, BC, V8M 8Y3
Email: support@realloveready.com